Resolved -
This incident has been resolved
May 9, 11:49 UTC
Monitoring -
SMS messages are now being sent and received again on Nonli. However, the incident is still ongoing on Vonage's side (https://vonageapi.statuspage.io/) — we are continuing to monitor the situation, and the migration to Twilio is still in progress to secure the service. Thank you for your patience.
May 7, 22:17 UTC
Investigating -
New account creation on Nonli is temporarily unavailable.
This issue is caused by an ongoing outage at our SMS provider Vonage, which is preventing the delivery of SMS verification codes required during sign-up. The incident has been active since 07:29 UTC today and Vonage is actively working to resolve it.
In parallel, we are working on migrating to a new SMS provider (Twilio) in order to restore the service as soon as possible. We will keep you updated as the situation evolves. We apologize for the inconvenience.
May 7, 13:22 UTC